Need to ask us a question? Need help with your research?
There are lots of ways to get in touch.
Attention: The University Libraries' Ask Us service will be closed for Winter Break.
(December 20, 2024 - January 2, 2025)
Frequently Asked Questions
Consult our FAQ for answers to frequent questions about the Libraries, our locations, and our resources.
Schedule a Consultation
Working on a project? Get help with Data or Code on the Data and Code Support page. Click the link and scroll to the bottom of the page to schedule a consultation with our team.
Find your departmental librarian or other people who work in the University Libraries.
Not sure who to meet with?? Submit a ticket.
Ask Us to Purchase Something
Use this form to Ask Us to purchase a book, journal, or other electronic resource. If we don’t have an item, you may also consider using our free EZBorrow service for books or Interlibrary loan for books and articles.
Email Us
Looking for help from the University Archives, Special Collections or help with Data, Code and Publishing? Use the links to submit a ticket to those units. For all other inquiries, please use the form below.
Real-time Chat
Use the box on this page to chat with us.
System Status
Are you having trouble using a specific database or tool? View known issues on this system status page. This page shows a snapshot of Carnegie Mellon University Libraries systems and services, as reported by our monitoring systems.