Requesting materials

If an item that you want is checked out, you can request a hold on it.  A hold request means that we'll ask whoever has the item to return it early so that you can check it out. We sometimes say the material is "recalled" when referring to hold requests.

To place a hold request on a book
  1. Search for the item in Books & More.
  2. Click on the item title in the results list.
  3. In the item record, click on Place Hold (next to the due date listed).
  4. Log in using your Andrew ID and password, if prompted.
  5. Choose a pick-up library from the drop-down menu.
  6. Click Submit Request.

You'll be notified via email when the item is ready for you to pick up.

Every user gets at least 7 days with an item before they are required to bring it back early because of a hold request. 

If someone checks out an item on Monday and you place a hold request on Tuesday, s/he will not be asked to return it until Sunday; it will be at least a week before the item is available to you.  Hold requests/recalls can take between 1 and 3 weeks.  

Sometimes it's faster to see if a nearby library has a copy of the book.  It might also be faster to try E-Z Borrow.

We can't tell you who has a book checked out, but you can see the due date for a checked out item by clicking on an item title to open the item record when searching CAMEO, the library catalog.

If an item's location is Offsite Storage- BY REQUEST, you'll need to request that we get it for you from our storage facility.

To request an item from offsite storage
  1. Search for the item in Books & More.
  2. Click on the item title in the results list.
  3. In the item record, click on Place Hold.
  4. Log in using your Andrew ID and password, if prompted.
  5. Choose a pick-up library from the drop-down menu.
  6. Click Submit Request.

You'll be notified via email when the item is ready for you to pick up.

Retrieval from storage can take 2-3 business days.  We do not retrieve items from storage on Saturdays or Sundays.

 

If an item is listed as Available in CAMEO but isn't in the location it should be, there are a few things to try.

  1. Ask for help at a circulation desk.  A circulation staff member can check reshelve carts for the item and get more information about the item's history.
  2. If the item isn't on a cart and should be on the shelf, you can ask Circulation to do a trace.  This means that we'll look for the item for you.  If we find it, you'll be notified so you can check it out.  A trace requires that you fill out a short form at the circulation desk.
  3. If a trace is unsuccessful, we'll notify you and suggest other options, such as E-Z Borrow or ILLiad, for getting a copy of the item.  If an item can't be found, it will be marked as missing or lost in CAMEO, so that we know to replace it.
  4. Sometimes it's faster to see if a nearby library has a copy of the book.  It might also be faster to try E-Z Borrow or ILLiad (Interlibrary Loan).

You can request books only from participating libraries using E-Z Borrow. E-Z Borrow is an automated service. You search for and request the book yourself and we'll let you know when you can pick it up.

Directions for E-Z Borrow

You can request books, articles, conference proceedings, theses, and more using ILLiad. ILLiad is full-service and free for CMU users. We search for and request the item for you and let you know when you can pick it up or download it.

If you've never used ILLiad, you'll need to fill out the one-time registration form.

Directions for ILLiad